Shipping and Payment

Shipping

1) Where we ship

We are able to ship to every major city within China and now finally also to Hong Kong. International shippig is also avialable (please check with us with specific details to learn the exact price). Cash on delivery is available with shipping in most top tier cities in China and Hong Kong, but some locations may require a different form of payment. We will update customers with all relevant information upon request or after an order has been placed.

2) Price of shipping

Guangdong provice:  Orders under 128 RMB  - 6 RMB shipping fee  |  |  Orders over 128 RMB - free shipping

Mainland China:  Orders under 128 RMB  - 10 RMB shipping fee  |  |  Orders over 128 RMB - free shipping

Hong Kong:  Orders under 128 RMB  - 6 RMB shipping fee  |  |  Orders over 128 RMB - free shipping

3) Delivery time

Delivery time varies between 2 to 7 days, depending on whether the goods are shipped directly from our warehouse or by distributor. Toric contacts may require up to additional 10 days to ship.

4) Courier service

By default we use the services of Unitop Apex and STO Express for shipping both with and without cash on delivery payment.

5) Important reminder

The phone number you provide during checkout will be used by the express company to check if you are available to receive the package once it's ready for delivery. This is a standard process for Chinese express companies and can cause delays in package delivery if the phone number is not working. In ideal case the phone number you provide should be on a Chinese speaking person who can arrange the delivery time with the courier. In case you don't know anyone who can receive the phonecall we will help you communicate with the express company, but please keep in mind this usually causes delays in package delivery time.

Payment

Lens Proxy currently supports 2 main types of payments which cover most payment use cases:

1) Cash on delivery

Cash on delivery is the safest alternative of payment for goods purchased online. The express company delivers your order, you inspect it and pay in cash directly to the courier. If you choose to pay for your goods on delivery, the shipping and money collection will be handled by UC Express.

2) Payment by PayPal

If you prefer paying electronically or in other currency than RMB, we offer you an option to pay by PayPal. PayPal allows you to pay by all types of credit cards and keeps your personal information safe, never disclosing it to the merchant.  Because PayPal policy does not enable as to have Checkout Button on our web the payment must be submitted manually from your PayPal account. In case you prefer to pay by PayPal select cash on delivery payment and leave us a note, we will update you with a PayPal account where you can transfer the payment. If you don't have a PayPal account, you can set it up here.

As PayPal does not support charging in RMB (Chinese Yuan is not among supported currencies), we will charge your orders in USD or EUR by your choice. The amount will be calculated using current spot exchange rate, which you can verify here.

3) Payment by Bitcoin

We are excited to announce we now accept payments in Bitcoin as the first contact lens e-shop in the world. Customers who wish to pay in Bitcoin can send us an email after placing the order, we will send the Bitcoin address. Standard weighted average rates from MTGox will be used to calculate the price in BTC.

4) Bank account transfer

Customers who don't want to use any of the above mentioned methods of payment can send the payment by wire (to a Hong Kong or Chinese bank account), account number is provided upon request.